Quality and Services Coordinator

Friendship Community
https://www.friendshipcommunity.net

Position Description:
This is a professional position, which involves administrative and investigatory duties primarily as a support to Friendship Community’s Compliance Department. To ensure that Friendship Community adheres to the State’s Requirements regarding the timely and sufficient management of incidents and to assure that quality and documentation standards meet FC and State Regulations.

Specific Requirements and Preferences:
The essential functions include, but are not limited to, the following:

  1. Promote Friendship Community’s Mission, Vision, and Values with a professional and positive attitude as a Team Member and representative of the organization
  2. Maintain confidentiality
  3. Enter timely, detailed incident reports into the Enterprise Incident Management System
  4. Obtain and maintain Certified Investigator certification
  5. Conduct investigations of incidents in a timely and thorough manner
  6. Maintain timely communication among all departments and with external entities as required
  7. Conduct trainings and provide support on Incident Management and the Investigatory process 
  8. Provide technical guidance to the Team as necessary
  9. Serve on various committees as requested
  10. Other duties and/or projects as assigned
  11. Comply with FC’s Privacy Policy Statement based on HIPAA regulations
  12. Other duties as assigned by Administration
  13. Provide leadership and support to the Program Specialist team
  14. Oversee the Competitive Employment process Oversee the Quality Management Process (develop quality initiatives) (QA&I)Serve as Chairperson of the Human Rights Committee
  15. Obtain and maintain Quality Management certificationCo-lead and work to expand Supported Living Services
  16. Expanding and developing services (Life Sharing, Day Services, Supported Living)
  • High school education is required and additional training is preferred.
  • Must be able to work cooperatively at various levels of the organization to implement systems, which support excellence in service provision.
  • Must be able to effectively manage multiple projects with varying deadlines.
  • Proficiency in Microsoft Office is required.
  • Ability to communicate effectively in both written and verbal form.

Organization Description:
A faith-based ministry cultivating capabilities of Individuals with Intellectual Disability and Autism

How to Apply:
Please submit an application on our website.

Posted May 7, 2026