View our past training opportunities below. Interested in a training topic that was previously presented? Express your interest by clicking here to send us an email. Do you have a topic or idea for a training? Please let us know what you'd like PAR to include in our training line-up. Email [email protected] to send ini your suggestions. 


Past EVENTS

Effective Communication Skills for DSPs

Wednesday // April 14
9:00 am // Virtual
Speaker Bio

The ID/A field presents significant communication challenges for DSPs on a daily basis. Unhappy individuals served, parents/guardians, and co-workers call for positive, constructive approaches which are not always a part of these staff’s skill set. This training focuses on teaching various verbal, nonverbal, and social media skills to successfully deal with the various communications scenarios encountered. The training also highlights and emphasizes staff’s role as an effective communicator. In this training, participants will learn:

  1. Appropriate verbal, non-verbal, and social media communication skills.
  2. How to defuse a “Crisis” situation.
  3. The concept of “SHOWTIME!” in creating a positive communication culture.
  4. How to construct an “OREO” communication message to ensure that positive messages are used when individuals served are the focus. 

Who should attend this training: This training is targeted to DSPs, but is also useful to Frontline Supervisors and other staff in a “train the trainer” model.

 

Frontline Supervisor Training Techniques

Monday & Tuesday // March 29 & 30
9:00 am // Virtual
Speaker Bio

You’ve just received a big promotion, a new set of keys, access to approve timesheets, and an eager team to supervise, educate, support, and lead. Problem is, nobody’s shown you how.

As a frontline supervisor you are a pivotal link in the service delivery chain and the key to your organization’s effectiveness. (No pressure.)

You are now completely responsible for the performance of your team, regulatory compliance, translating instructions from upper management, and staff development, all while performing a multitude of administrative tasks and helping to ensure the health and welfare of those we serve. Chances are, you could use a few new tools in your management toolbox.

In these two half-days of hands-on training with Sara Sherman, supervisors will:

  • Learn the 10 Fundamentals of Supervision
  • Discover the secret to finding and addressing the root cause of performance issues
  • Identify their own supervisory strengths and vulnerabilities
  • Understand two of the most challenging employee personality types, and learn how to stop them in their tracks
  • Leave with a written Supervisory Success Outline

This training is a 6 hour training split over two days. Attendees should plan on attending both days of this two-day, two-part training.

 

Crisis Communications – When Bad Things Happen to Good Agencies

Wednesday // March 10
Virtual
Speaker Bio

Agencies in the ID/A field are exceptionally vulnerable to the unexpected and unplanned attacks on their reputations and services. Whether from disenchanted staff, parents/guardians, or from unexpected events (e.g. natural disasters, accidents, staff misconduct, etc.), assaults on your reputation call for proactive, positive, and professional responses. If you are NOT PREPARED, your agency's reputation and very existence may be threated.
This training discusses crisis communications, provides practical prevention tactics, discusses how to deal with an actual crisis, and discusses how to proactively prepare for a crisis event. Also discussed will be how to engage affected parties and the public in a crisis aftermath to promote healing and positive public relations. In this training by the Impact Group, agency leaders and communications staff will:
  • Engage in small group work and behavioral rehearsals relative to mock crises.
  • Identify three present crisis vulnerabilities for their agency.
  • Identify two key elements of a Crisis Communications Plan.
  • Learn and demonstrate three media/reporter interaction techniques.
  • Learn how to construct an “OREO” communications sandwich.
  • Learn, rehearse and share with participants one Crisis Communications Sandwich.

 

Leadership – Now That I’m Here, What Do I Do?

Thursday // February 18
9:00 am // Virtual
Speaker Bio

Agencies serving individuals with intellectual disabilities experience a host of challenges including funding, rule compliance, service competition, and maintaining a high-quality, viable workforce. Leaders within these agencies often find themselves so immersed in day-to-day issues that they have “no time” to reflect on higher order items, such as their own leadership vision, values, and skills. This training will provide an overview of the characteristics critical for successful leadership and will enable participants to self-assess their skills and develop approaches to improving them. In this training from The Impact Group, frontline supervisors, program directors, executive directors, and other leaders in your organization will:
  • Learn the 16 critical characteristic of leadership.
  • Self-assess their skills across the critical characteristics.
  • Develop a daily vision statement to guide their leadership responsibilities.
  • Develop at least one leadership Skill Plan for personal use.
  • Report out their leadership Skill Plan to the other training participants.
  • Identify three positive actions to use in their agency immediately.

Issues in COVID-19 Vaccine Administration

Monday // January 25
1:30 pm // Virtual

As providers grapple with states rolling out the COVID-19 vaccine administration, this session will provide an overview of a vaccine education program that providers may use to reduce vaccine hesitancy with employees and explores issues that providers may want to consider for their organizations. These are critical issues when exploring availability or provision of the COVID-19 vaccine both to individuals served and staff employed. In this presentation, the COVID-19 vaccine is discussed as an additional tool to maintain a the health and safety of individuals with ID/A during the surging COVID-19 pandemic. This members-only training will be presented by PAR member Rita Gardner, President and CEO of Melmark; Daniele Block, Senior Director of Healthcare Services at Melmark; and Heather Hirst, Senior Director of Rehabilitation Services at Melmark.

 

Strategic Planning for Agencies 

Wednesday // January 13
9:00 am // Virtual
Speaker Bio

Aggressive competition, changing rules, staff retention, funding challenges, managed care, and, of course, the pandemic - these are significant challenges across the I/DD field today, and as our Native American ancestors said, “If you don’t know where you’re going, there are many paths to take you there!” Strategic planning will set you on your path to identifying and accomplishing your goals, and it is critical for growth and survival. Yet, many entities “limp” along reacting to, instead of “preparing for,” these challenges. In this training, participants will learn: 

  • The 14 Planning Goals common across Agencies

  • How to identify three to five goal areas for their Agency

  • The value of using a Quarterly Goal Progress template

  • The incredible “Statement of Flexibility!” 

  • And how to pick a goal and develop a corresponding behavioral objective.


Creating a Values-Based Culture

Wednesday // December 16 
9:00 am - 12:00 pm // Virtual
Speaker Bio

Agency culture not only affects strategy, it says more about who we are as a leader than anything else. It attracts the kind of employees and outcomes we want and provides a caring and loving space for the individuals entrusted to us. This is an excellent time to revisit and spend time on defining core values as our funding sources focus more on quality of life than quantity of services, AKA values-based care.

This seminar by Joe Landis uses the [email protected] framework to show how clarifying an agency’s core values facilitates natural growth. The goal of [email protected] is to engage everyone’s best and create a generative agency beginning with the individuals in our care, to the board, and to community stakeholders. This seminar focuses on the key roles the CEO, agency leadership, and supervisors play in setting the culture. When all these hearts are working in concert, the culture inspires all the people to do their best, or as Lance Secretan says, ”Great leaders inspire…an approach that emanates from a loving, serving heart.” Hey if Subaru’s cars are built with love…what’s holding us back?

This seminar for CEOs, agency leaders, and supervisors will focus on the 5 core values which have emerged as central over the last 40 years; Companionship, Holistic Care, Gifts, Partnerships, and Membership.

 

Frontline Supervisor Training 

Monday & Tuesday // December 7 & 8, 2020
9:00 am - 12:00 pm each day // Virtual
Speaker Bio

You’ve just received a big promotion, a new set of keys, access to approve timesheets, and an eager team to supervise, educate, support, and lead. Problem is, nobody’s shown you how. 

As a frontline supervisor you are a pivotal link in the service delivery chain and the key to your organization’s effectiveness. (No pressure.)

You are now completely responsible for the performance of your team, regulatory compliance, translating instructions from upper management, and staff development, all while performing a multitude of administrative tasks and helping to ensure the health and welfare of those we serve. Chances are, you could use a few new tools in your management toolbox. 

In these two half-days of hands-on training with Sara Sherman, supervisors will: 

  • Learn the 10 Fundamentals of Supervision
  • Discover the secret to finding and addressing the root cause of performance issues
  • Identify their own supervisory strengths and vulnerabilities 
  • Understand two of the most challenging employee personality types, and learn how to stop them in their tracks
  • Leave with a written Supervisory Success Outline

Attendees should be available for both half-days of this two-day training.

 

Freeing Individuals to Live their Most Productive Lives

Wednesday // November 4, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

Do you feel like, sometimes, your staff create more dependence than independence?

We all know that the goal for the individuals we serve is to increase independence through skill acquisition, but in those day to day moments when decisions are made and supports provided, the needle sometimes doesn’t move any closer to independence, if it moves at all.

In this workshop agency leaders will learn how to teach staff to support individuals in ways that:

  • Expand Individuals’ independence
  • Empower individuals to develop decision making skills
  • End unnecessary dependence on staff
  • Make it clear when success is achieved (both for the individual and the staff)
  • Support staff to create a full company culture of empowering individuals

 

Workplace Stability: Next Step Strategies for Improving Retention, Productivity and Profits 

Thursday, October 1, 2020
9:30 am - 3:30 pm // Virtual
Speaker Bio

When we understand the environment of daily instability and how time is spent when living in this reality, then we can change the way we do business to get better results. In this training, we will discuss how to support employees, increase productivity and create engagement by looking at eleven resources, our current policies, management practices, training programs, onboarding, and more. We can shift our practices in specific ways that will stabilize employees through internal processes and programs which drive operational effectiveness and efficiency. Walk away with immediate action strategies and long range planning tools.

This training has been approved for 5.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

This program is valid for 5 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.

 

Supervisor Bootcamp: Management Skills Basics

Friday, September 18, 2020
10:00 am - 12:15 pm // Virtual
Speaker Bios

Agencies serving individuals with ID/A remain faced with significant challenges in recruiting and retaining a new generation of Staff. National turnover rates range from 40% to 70% making service continuity and quality difficult at best. Add the ongoing pandemic and we face a crisis of service. A major variable in staff retention is the quality of your frontline supervisors. Do they have the basic skills to help minimize turnover or have they been “thrown” into their positions with little training?

In this dynamic and humorous training from The Impact Group, staff will learn:

  • Blocking and tackling – the BASICS of supervision.
  • Characteristics of positive supervision.
  • How to use the MAGIC WORD! No, it is not “please.”
  • How to handle conflicts and behavioral correction.
  • 30 supervision “No, no’s!
  • How to be “SIC” but not “ILL”.
  • How to communicate and create a positive work environment

How to Keep it Together During a Pandemic

Wednesday, September 9, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

Have you had it with this COVID stuff? Are you and your team burned out?

Are you tired of struggling to keep up with all the changes?
This pandemic has upended our lives and taken a toll on our emotions. It’s hard enough to manage as citizens, but when you add keeping individuals and staff safe, healthy, and happy, it can get overwhelming fast!
In this session agency leaders will learn how to:
  • Identify, cure, and even prevent burnout. 
  • Navigate these constantly changing waters and how to help your staff and individuals to do the same.
  • Shift the focus to what can actually be controlled…and then control it.
  • Capitalize on the good that is happening…and add to that good and improve everyone’s mental health at the same time.

 

Create an Internal Compliance System 

Wednesday, September 2, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

You know the rules, and your team is trained on the expectations; but your organization still struggles with compliance. There are too many panic moments, too much chaos, and internal and external audits reveal errors. How can this be? The problem is that you don’t have an effective internal quality assurance (QA) system. With an effective internal QA system, CEOs, COOs, program directors, and others in the field will:
  • Catch errors quickly...before they become big problems.
  • Quickly return to your QA system after an emergency or crisis (Never get permanently derailed again).
  • Use a straightforward system of checks and balances to maintain compliance and catch errors, instead of just relying on 1 or 2 key personnel.
  • Practically eliminate the new staff learning curve that inherently creates risk for your agency.
  • Meet the compliance requirement of having an internal compliance system.

In this training participants will map out a high-level compliance blueprint that can easily be adapted for each agency’s unique needs.

 

How to Create A Year's Worth of Meaningful Activities Based on Just a Few Interests

Thursday, August 20, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

Is everybody a little bored? Does it seem like the individuals you serve end up doing the same activities week in and week out? Is it a struggle to come up with new ideas to keep life fresh and interesting for the individuals you serve and keep your DSPs busy and creative? It’s not easy to come up with new ideas day in and day out, but with a little know-how it is possible to leverage an individual’s likes and hobbies to create a robust list of things to do. In this hands-on session by Sara Sherman, supervisors, managers, and others in the field will learn how to:

  • Turn just a few interests of the individuals you support into a full calendar year of meaningful activities. Use an individual’s interests to naturally connect to the community.
  • Empower DSPs to take the reigns in planning, organizing, and implementing these activities.
  • End “same old, same old” forever.

 

Workplace Stability Training 

Wednesday, July 1, 2020
8:30 am - 3:30 pm // Virtual
Speaker Bio

Is your organization struggling with staff turnover? Don't miss this workshop that will provide you with the knowledge and tools for employee retention and performance in an economically diverse workforce. Executives, managers, supervisors, and human resources personnel will gain the tools to improve employee retention and reduce employee turnover while accessing the hidden talent in their organization. Aha!
Participants in the Workplace Stability Professional Development Training will explore a breakdown of the cost of employee attrition—as high as $11,000 per lost employee for some businesses—before moving on to best practices that boost employee retention. From improved recruiting and onboarding processes to promoting valuable employees from within, Workplace Stability covers every stage of the employee life cycle.