Associate Director of Operations

Friendship Community
www.friendshipcommunity.net

Position Description:
DEFINITION: This position supports the organization’s work in developing new services, compliance and oversight of Operational Services.

BASIC FUNCTION: Assumes leadership of assigned program areas within Operational Services, corporate compliance/risk management and expansion of services.

ACCOUNTABILITY: Accountable to the Director of Operations and ultimately the Executive Team.

AUTHORITY: Supports and oversees Residential Coordinators and assigned areas of oversight. Develops new services and maintains ongoing services and supports in accordance with the organization’s strategic plan, consistent with the organization’s mission, vision, and values. The ADO has access rights to Care Tracker, DCI and HCSIS/EIM, which may include Administrator access rights.

RESPONSIBILITIES (may be specific to each assigned ADO):

  • Demonstrates a respectful positive attitude
  • Upholds professional standards of excellence on behalf of the organization
  • Adheres to professional standards of confidentiality.
  • Collaborates among the Leadership Team and with various departments
  • Demonstrates ability to remain open and adaptable to vacillating needs of the organization, specifically related to Operations.
  • Direct supervision of Residential Coordinators, including regular 1:1 meetings
  • Recognizes and reports trends or concerns that may require additional oversight or corrective action.
  • Adds support and direction in matters related to Vacancy Management.
  • Researches and assists with the development and implementation of new services and supports in accordance with the organization’s strategic plan.
  • Serves on various committees and Teams
  • Oversees and directs all aspects of Incident Management, including corrective actions, as applicable.
  • Assumes role of Certified Investigator and provides direction and oversight to the team of Certified Investigators, ensuring adequate coverage for all investigative needs, including those under contract with partnering organization(s).
  • Supports the consistent implementation of policies, procedures and systems throughout the organization.
  • Participates in conferences, workshops and seminars to enhance knowledge of current trends and practices in the field.
  • Completes annual required amount of training and promotes training opportunities on behalf of all Team Members.
  • Engages in mentoring and other professional development opportunities for continued professional and personal growth on behalf of self and others.

WORK SCHEDULE: This is a full time (40 hours per week), salaried position based in the organization’s corporate office. Although hours are generally between 8am and 4:30pm, Monday- Friday, there are occasions where needs must be addressed outside of these typical business hours.

Specific Requirements and Preferences:
EDUCATION/EXPERIENCE REQUIREMENTS: The Associate Director of Operations must have a Bachelor’s degree related to human services and a minimum of three years’ experience in the supervision and management of human service programs.

PERSONAL FACTORS: The Associate Director of Operations must be a mature individual with the ability to multitask and manage a flexible schedule.

SKILLS:

  • Must be able to communicate effectively in both written and verbal form.
  • Must be able to effectively manage multiple projects with varying deadlines.
  • Must be able to develop and lead teams to accomplish organizational objectives.
  • Must be able to train and mentor Team Members.
  • Must be able to work cooperatively at various levels of the organization to implement systems which support excellence in service provision.
  • Must be proficient in Microsoft Office.

Organization Description:
Friendship Community is a registered 501(c)(3) nonprofit cultivating capabilities of Individuals with Intellectual Disability and Autism. Our faith-based disability services, including residential services, day programs, and life enrichment opportunities help to Impact the World with Capabilities. Our team members provide exceptional care consistent with our values of Relationships, Integrity, Spirituality, Excellence.

How to Apply:
Please visit www.friendshipcommunity.net, click on employment, employment overview, scroll down to "view current openings and apply"

Posted July 31, 2025