Manager, Residential Services 

UCP of Central PA

Position Description:

  • Ensure the development, completion, and implementation of individual assessments and program plans. Design specific and unique goal plans for the development of each individual’s growth and attainment of living skills.
  • Maintain a safe and compliant working and living environment. Ensure that the operational standards for physical facilities and grounds are monitored and attained on a continual basis.
  • Maintain accurate staff and program individual records. Develop and enhance partnerships with staff members, and/or participants for the completion of all duties and responsibilities of the position.
  • Develop and implement new policies and/or procedures within the functional area to support the continuous improvement of operational effectiveness and efficiency.
  • Implement participant-focused initiatives that enhance the participant experience and support a Servant Leader culture. Set clear performance, behavior, and attendance expectations with direct reports. Provide direct reports with timely feedback, coaching, and guidance to achieve expectations.
  • Ensure team and individual support of external and internal regulatory compliance with laws, regulations, and guidelines.Facilitate staff meetings, develop agendas, and address concerns. 
  • Ensure the development and timely completion of Individualized Service Plans (ISPs) and program plans. Ensure compliance with applicable licensing regulations.
  • Prepare an annual budget and ensure the program operates within the budget.

Specific Requirements and Preferences:
Minimum requirements

  • High School Diploma or General Education Development (GED) Certificate required. Associate’s degree or technical certification within a related area expected.
  • 2 to 5 years of previous job related experience expected. 
  • A valid driver’s license. 
  • Access to regular use of a vehicle with valid insurance coverage.
  • Must be at least 18 years of age.
  • Flexible to work all assigned shifts as business needs dictate 
  • Ability to read and interpret documents in English.
  • Ability to read and communicate verbally in English.
  • Written communication skills in English may also be required.

Preferred, but not required

  • 5 to 7 years of previous job related experience preferred.
  • Regulatory Compliance (ie. Chapter 51, 2380, 6400).
  • Knowledge specific to the needs of individuals with intellectual and developmental disabilities, autism, and/or the aging population.
  • Multi-Site Management.
  • Developmental Planning and Goal Setting.
  • Knowledge of disability services funded through Medicaid and through PA’s Department of Health and Human Services.

Organization Description:
UCP Central PA has a 68-year history of providing comprehensive and innovative services and supports for people across the lifespan with a wide variety of diagnoses and conditions. Headquartered in Camp Hill, UCP’s geographic and programmatic footprint extends across 20 central Pennsylvania counties, with significant operations in Cumberland, Dauphin, and Perry counties.

How to Apply:
Please visit our jobs site at to submit your application.

Posted August 26, 2022