Incident Management Coordinator 

Shadowfax Corporation

Position Description:

  • Fulfill the role of agency Point Person for all reportable incidents per ODP Incident Management Bulletin 00-21-02
  • Collect, prepare, and finalize incident reports within required timelines per state regulations
  • Coordinate and conduct certified investigations of designated incidents and maintain confidential written documentation
    • Must obtain ODP Certified Investigator Certificate within introductory period
  • Serve on committees including Medication Task Force and the Quality Management Committee
  • Develop and conduct training programs pertaining to Incident Management
  • Conduct root cause analysis and trend analysis to prevent future incidents of similar nature
    • Must obtain ODP Quality Management Certificate within introductory period
Work Schedule and Additional Information:
  • Full-time, salaried, exempt position in the Quality and Compliance Department
  • 40 hours/week; additional $30/week increase upon successful completion of a 90-day introductory period
  • Work hours are 8:00am to 4:30pm, Monday-Friday, 30-minute lunch, rotating on-call
  • Opportunity for flexible work schedule

Specific Requirements and Preferences:

  • Minimum of three years of experience working with MH/IDD population
  • Must meet the criminal background requirement of the Older Adults Protective Services Act and, if applicable, the Child Protective Services Law
  • Must possess a valid driver’s license
  • High School Diploma or G.E.D.
  • 21 years of age or older
  • Basic computer skills required

Organization Description:
The Shadowfax Corporation is a private, non-profit human services agency that supports individuals with disabilities. Shadowfax strives to provide individuals with a supportive environment which cultivates trust, open communication, and teamwork. We encourage each person to become an active member of their community through volunteerism, employment and recreational activities. Self-determination is the guiding tool for each individual to live life to its fullest. 

How to Apply:
Apply online at

Posted January 25, 2024