Director of Training and Compliance

Supportive Living Services
3901 Pacific Avenue Erie, PA 16506

Position Description:
Supportive Living Services, Inc. (SLS) is seeking an experienced, organized, and thoughtful individual to join our Executive Team. This position requires an applicant who is skilled in the areas of project management, data analysis, and quality/risk management. Under the direction of the Executive Director, the Director of Training and Compliance is responsible to ensure agency compliance with federal and state requirements. The successful candidate functions to see that department-specific quality management plans are implemented, routine audits are conducted, and risks to the safety of individuals receiving services from SLS are mitigated. The individual selected for this position is also responsible to supervise the SLS Training/Incident Management Specialist who is charged with development, enhancement, and compliance with all training and incident management areas. The focus of this position is to ensure that employees working at SLS are properly trained and that quality service is provided to every individual we support. 


  • Quality Manager: 
    • Responsible for developing and implementing the agency Quality Management Plan and overseeing its implementation. Ensures agency quality plan aligns with ODP's quality indicators.
    • Responsible for updating and making recommendations to the Administration regarding agency policy and procedures as it relates to quality.
    • Works with program departments in regards to program regulations (ODP and others) that affect the operation of SLS as it relates to quality issues. Attends scheduled county QM/RM meetings.
    • Prepares and presents at least quarterly reports on the status of the Quality Management Plan or any quality improvement measures.
  • Risk Manager:
    • Supervises the Incident Manager to ensure an efficient system of filing complete and timely incident reports on the EIM system.
    • Identifies potential areas of compliance vulnerability and risk, develops and implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
    • Identifies, evaluates, and intervenes regarding risk factors that contribute to injury, harm, negligence or loss to individuals, personnel, or the organization.
    • Reviews medication errors, satisfaction surveys, incident reports, etc. for trends.
    • Investigates accidents, incidents, or situations that represent risk or harm to individuals or the agency.
    • Works with the agency departments to identify and share information regarding employee safety concerns and develop strategies to reduce risk.
  • Compliance Officer:
    • Acts as an independent review and evaluation body to ensure that compliance issues and concerns within the organization are being appropriately evaluated, investigated and resolved.
    • Works with the Human Resource Director to ensure compliance with federal, state and local laws as it relates to employee issues, i.e. wage and hour, workman's compensation, family medical leave, and all other related laws.
    • Works with the medical department and program department to ensure HIPAA regulations are being followed.
    • Work with all agency programs to ensure that program related regulations are followed.
    • Work with applicable department leaders to ensure there are appropriate agency policies and procedures to direct all employees.
    • Work with Training Specialist to ensure staff members are trained regarding agency compliance program Makes recommendations regarding policies affecting confidentiality and access to medical information.
    • Work with the fiscal department to ensure that agency billing practices constitute legitimate claims for payment.
    • Oversees the agency-wide compliance program efforts.
    • Prepares periodic reports to the Agency Director, the Administrative Team, or the Board of Directors regarding the status of compliance program and to identify areas for improvement or when significant non-compliance is suspected or uncovered. 
    • Make recommendations to the Agency Director or, if appropriate, the board of directors, regarding identified areas for improvement or when significant non-compliance is suspected or uncovered.
  • Training/Incident Management:
    • Supervises and provides ongoing feedback to the Training/IM Specialist to assure regulations are adhered to and timelines are met.
    • Works with Training/IM Specialist to develop need specific trainings and advancement programs.  
    • Assures the Incident Manager meets all Office of Developmental Program requirements including timely and thorough completion of all incident investigations.  
    • Develops best practices in utilizing Relias to serve training needs and data compilation and reporting.

Specific Requirements and Preferences:

  • Education - a minimum of a Bachelor's Degree from an accredited college in a related field. Masters degree preferred.  
  • Experience - at least five years of experience in management plus experience with state regulatory bodies.
  • Language & Comprehension Skills - ability to read, analyze, and interpret general business journals, technical procedures or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to various groups and respond to questions.
  • Reasoning Ability - ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Mathematical Skills - Ability to do standard arithmetic. 
  • Computer Skills - Must be proficient in the use of email, word processing, and the use of websites to gather data and reports. Must be at least an intermediate skill in the use of spreadsheets for data analysis and reporting.
  • Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to frequently sit, grasp, use fine motor skills, speak and hear. The employee must routinely stand, bend, lift up to ten pounds, and demonstrate manual dexterity. 

Supportive Living Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, or disability. (EOE)

Organization Description:
SLS is a non-profit organization that operates 15 residential group homes and provides community based services in Erie County. SLS supports individuals diagnosed with an intellectual disability or autism spectrum disorder to "live the best life possible" and has done so since 1983. 


  • Medical, Dental, Vision
  • Agency paid Short and Long term disability
  • Agency paid Life insurance
  • Paid Vacation, Personal, Holiday, and Sick time
  • 401(K) with agency match
  • Employee Assistance Program

How to Apply:
Interested applicants please send your resume and cover letter to Joseph Neumann Human Resource Director at [email protected]. You may also find the posting on-line at Indeed under Supportive Living Services or visit our website

Posted June 28, 2022