Application Administrator

Penn-Mar Organization Inc
310 Old Freeland Rd, Freeland, MD 21053, USA

Position Description:
Penn-Mar Human Services is actively seeking a person to join our growing Information Technology Team. We are looking for a candidate with a strong customer-oriented approach to provide service desk and application administrator support. By joining the Penn-Mar IT Team, you can have an impact on our mission by helping our team members have a positive experience with technology and enabling them to focus on doing their best work to benefit the people we support. 

This role is responsible for the efficient and accurate handling of Penn-Mar’s application-related support tickets and the creation, modification, and termination of application-based user accounts. Assists with the development, implementation, and administration of Penn-Mar’s application portfolio and data integration platform. Develops process and application documentation, creates end-user training materials, and assists the Systems Analyst with business application and data integration tasks while focused on the goal of providing high-level support and training to team members so they can provide better services for the people we support. 

Job Responsibilities:

  • Technical Support
    • Provides tier-1 support for all business applications and escalates appropriate tier-2 tickets to the Systems Analyst in a timely manner.
    • Creates, manages, and terminates application-based user accounts.
    • Supports new hire onboarding and orientation processes as assigned.
  • Application Administration
    • Assists with the design, deployment, enhancement, and maintenance of the company application portfolio.
    • Responsible for application administration to include user administration, access control, and maintenance.
    • Assists with the implementation of additional application modules and functionality.
    • Assists with the documentation of business workflows and processes.
    • Creates application documentation, tip sheets, and end-user training as assigned.
    • Assists with the development, setup, and administration of the data integration platform.
    • Assists Systems Analyst with application-related projects and tasks as assigned.
    • Performs related duties as assigned.
  • Security
    • Assists with the implementation and support of company-wide security systems and initiatives.
    • Implements system and end-user permissions and access in adherence with company standards and approvals.
  • Compliance
    • Completes HIPAA compliance processes, procedures, and controls as assigned.
    • Contributes input into IT policies and procedures. 

Specific Requirements and Preferences:

  • AA degree or equivalent related experience in information technology, computer science, or similar plus 2+ years of related experience required.
  • Bachelor’s degree in information technology or computer science degree preferred.
  • Demonstrated proficiency with business applications required.
  • Experience in social, human services, or non-profit organizations preferred.
  • Ability to communicate and work effectively with the stakeholders and team members at all levels of the organization as well as vendors and consultants required.
  • Strong critical thinking and problem-solving skills required.
  • HIPAA-compliance experience preferred.

Organization Description:
Penn-Mar supports people with intellectual and developmental disabilities in living courageous lives, whether that’s securing a job, being an active member of their community, building independence, or developing new relationships. We do this by supporting people on their own unique personal journeys. Penn-Mar provides an array of customizable services and supports to the Northern Maryland and Southern Pennsylvania regions.

How to Apply:

Posted December 2, 2021